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Delivery Information

 

We deliver to all areas across the United Arab Emirates.

The moment you complete your purchase, your order will be processed. We will send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.

Home Delivery Options

To process your order as fast as possible, we can accept card payments on our website and accept cash on delivery. We are also taking strict hygiene measures to make our deliveries arrive safely to you.

  • Same Day Delivery – Order before 12PM and receive same day delivery before 10PM. Delivery cost is 30AED or free on orders above 100 AED.
    Please note that some areas are not eligible for same day delivery. All eligible areas will be presented at checkout.
  • Standard delivery (All Emirates) – delivered within 1-2 days. Delivery cost is 10 AED, or free on orders above 100 AED.

Safety Measures

We have imposed strict hygiene and sanitation protocols at every step of the order & delivery process that put safety first. 

We will always continue to uphold all measures to offer you the best shopping experience from the safety and comfort of your home.

Home Delivery

Standard delivery service is available to all Emirates within 1-3 days.

Same day delivery is available in Dubai, Sharjah, Ajman and Abu Dhabi*.

*In Dubai, same day delivery is available in all areas except:

  • Hatta

*In Sharjah, same day delivery is available in all areas except:

  • Kalba 1
  • Kalba 2
  • Shis
  • Khor Fakkan
  • Nahwa
  • Dibba Al Hisn

*In Ajman, same day delivery is available in all areas except:

  • Al Manamah
  • Masfut

*In Abu Dhabi, same day delivery is available in all areas except:

  • Madinat Zayed
  • Madinat Zayed (City Area)
  • Madinat Zayed (Western Region)
  • Ghayati
  • Liwa Street
  • Liwa Western Region

You can pay online and we will deliver your order to the selected store for collection. After placing your order, you’ll receive a confirmation email and/or text message with order number. Please wait for an email and/or SMS from us telling you when it’s ready to collect.

If you’re unable to collect your order for any reason, please contact us on ‪+971 50 960 0371‬.

Important Note: We offer back order for out of stock items, you will be notified during adding to cart and you will be charged for full order amount if you wish to proceed, Available items will be shipped as per delivery policy and remaining items will be shipped once we stocks are available.

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Welcome to prescription area, Please upload your prescription and we will get in touch with as soon as possible

Submit Prescription

Maximum file size: 2MB

Please read this disclaimer carefully before submitting your prescription online. By submitting your prescription through this online platform, you acknowledge and agree to the terms outlined below:

1. Prescription Accuracy

1.1. You are solely responsible for providing accurate and complete information when submitting your prescription online. Any inaccuracies or incomplete information may lead to delays or errors in processing your prescription request.

1.2. It is your responsibility to ensure that the prescription details provided, including medication names, dosages, and any other relevant information, are correct.

2. Prescribing Authority

2.1. Only licensed healthcare professionals are authorized to prescribe medications. The prescription submitted through this online platform will be evaluated by a qualified healthcare provider for appropriateness and accuracy.

2.2. The decision to approve or decline a prescription request is at the sole discretion of the prescribing healthcare provider.

3. Prescription Processing

3.1. The processing of your prescription request may take time, and it is subject to availability of the prescribed medication.

3.2. Submission of a prescription request does not guarantee that the prescription will be approved or filled.

4. Privacy and Security

4.1. We take the privacy and security of your personal and medical information seriously. Your prescription information will be handled in accordance with our Privacy Policy.

4.2. Despite our best efforts to protect your information, please be aware that no online platform can guarantee 100% security.

5. No Doctor-Patient Relationship

5.1. Submitting a prescription through this online platform does not establish a doctor-patient relationship between you and the healthcare providers associated with this platform.

5.2. This online prescription submission is not a substitute for a face-to-face consultation with a qualified healthcare provider.

6. Changes to Prescriptions

6.1. If any changes or adjustments are required to your prescription, the prescribing healthcare provider will contact you through the contact information provided.

6.2. Do not make changes to your medication regimen without consulting the prescribing healthcare provider.

7. Limitation of Liability

7.1. This online platform and its affiliates shall not be liable for any damages, losses, or liabilities arising from the submission of prescriptions or any related services.

7.2. You acknowledge that the use of this online prescription submission platform is at your own risk.

By submitting your prescription through this online platform, you acknowledge that you have read, understood, and agreed to this disclaimer.

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